The Federal Competition and Consumer Protection Commission (FCCPC) has reminded airlines in Nigeria that passengers affected by long flight delays are legally entitled to basic care, including meals and hotel accommodation when necessary.
The commission made this clarification on Tuesday, saying airlines must take responsibility when travel plans are disrupted, especially in cases where delays last for many hours or extend overnight.
According to the FCCPC, passengers should be given food and drinks once a delay goes beyond a reasonable waiting time. It also stated that when flights are postponed until the next day, airlines are expected to provide hotel accommodation as well as transport to and from the airport.
The agency added that travellers have the right to clear and timely updates on the reason for delays and new departure times. It urged airlines to improve communication and treat customers with more care during such situations.
In a statement signed by its Director of Corporate Affairs, Mr Ondaje Ijagwu, the commission said passenger rights during flight disruptions are clearly defined and must be followed by all airlines. It warned that failure to comply could lead to penalties.
The FCCPC also encouraged passengers to report any airline that refuses to provide the required support, saying it remains committed to protecting consumer rights in Nigeria’s aviation sector.
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